Help centre
Good questions.
Clear answers.
Find what you need before, during and after an application.
Lease-to-own & home collections
Can I order these products now?
Not yet. This is a preview of GetFlexi’s planned lease-to-own collection. You can explore the categories and ask a question, but this site does not take orders or payments.
Is lease-to-own the same as a personal loan?
No. A personal loan provides borrowed money that you repay under a loan agreement. Lease-to-own concerns the use of a particular product and an agreed path to ownership. The obligations and costs differ; GetFlexi’s personal-loan APR and terms are not lease-to-own pricing.
When would the product become mine?
Ownership depends on completing the purchase conditions in the lease agreement. Using the product does not by itself make you the owner. GetFlexi’s ownership and any early-purchase terms will be published when the programme launches.
What will the payments be?
GetFlexi’s lease payment amounts, frequency, term, taxes, fees and total cost are not announced yet. We will not use the personal-loan calculator to estimate a lease payment.
What about delivery, returns and protection?
Delivery areas, installation, returns, repairs, optional protection and cancellation terms are still to be confirmed. Review the final terms before choosing a product.
Applying
How much can I borrow?
GetFlexi offers $500–$15,000. The amount available to you depends on assessment.
What terms are available?
Terms range from 6 to 60 months. The final offer confirms the term, payment schedule and total cost.
What rate will I receive?
Rates range from 24.99% to 34.50% annual interest depending on your credit score. Calculator results do not guarantee a rate.
Where is GetFlexi available?
GetFlexi is available across Canada, except Quebec.
Is approval guaranteed?
No. Applications are assessed using identity, banking, credit and other eligibility information.
How long does a decision take?
Timing depends on verification, information provided and any additional review. This website does not promise an instant decision or a specific funding time.
Credit & verification
Will you check my credit?
Yes. GetFlexi obtains an Equifax credit report for all applications. Read the consent before continuing. We do not advertise a no-impact or no-credit-check application.
Why is a selfie needed?
Plaid ID verification includes an ID and selfie check to help validate the applicant. Complete this in the provided verification experience.
Why connect my bank information?
Zum Rails provides banking insights and statements used in assessment. Review permissions and privacy notices before sharing information.
Should I email my bank password?
No. Never email passwords, verification codes or full payment credentials. Follow the connection process in your application.
Payments & support
Where is my payment schedule?
Your final agreement sets out the amount, dates, term and total cost. Keep a copy and contact GetFlexi if anything is unclear.
Can I make early or extra payments?
Review the prepayment terms in your agreement. Contact GetFlexi for the exact process and any applicable conditions before making an additional payment.
What if I might miss a payment?
Contact GetFlexi as early as possible. Ask about options for your account and review your agreement for applicable charges and consequences.
What if my circumstances change?
Get in touch promptly if your contact information or ability to repay changes. Do not send sensitive documents by ordinary email unless a secure process has been arranged.
How do I raise a complaint?
Email support@getflexi.ca with a brief description and preferred contact method. Avoid sensitive account information. Ask for the review process if the issue is not resolved.
No matching answers. Try another word or contact us.
Still have
a question?
Contact us if you need to discuss your circumstances.